Questions & Answers
Quick help for my clients. Can’t find an answer? Let’s talk.
Q: What types of computers do you service?
A: I service Windows PCs and Apple Macs, including desktops, laptops, and small business servers.
Q: Do you offer warranty on your repairs?
A: Yes! Most repairs and installations come with a 30-day workmanship warranty. Extended warranties are available on certain services.
Q: How do you handle sensitive or personal data?
A: Your privacy is a top priority. I follow strict industry practices to protect your information during diagnostics, repairs, and backups.
Q: Do you offer emergency or same-day service?
A: Yes, for urgent issues, I provide after-hours and emergency support. Availability is limited, so please call or book online as soon as possible.
Q: Can you help me with network issues at my business?
A: Absolutely! I set up secure wired & wireless networks, optimize WiFi coverage, configure firewalls, and troubleshoot connectivity issues.
Q: Do you provide remote support?
A: Yes, for software troubleshooting, virus removal, and certain system diagnostics, remote support is available for eligible systems.
Q: What if my computer is too old or damaged to repair?
A: I provide an honest assessment after diagnostics. If replacement is needed, I can help you select a reliable computer & migrate your data safely.
Q: Can I bring my computer to you, or do you come to me?
A: Both! You can drop off your device at my office, or I can provide on-site service for homes & small businesses locally. On-site house calls require an additional fee based on travel distance.
Q: Do you charge a diagnostic fee?
A: Yes, diagnostics are $50, applied to the cost of any repair. This ensures you know exactly what work is needed before you commit.
Q: Can you help with software installation or upgrades?
A: Yes! I install operating systems, software updates, & essential applications for both personal and business devices.
Q: How do you charge for business network setups?
A: Pricing varies by size & complexity. Small offices typically start around $300; larger setups are quoted after an on-site assessment.
Q: Do you handle virus or malware removal?
A: Yes, I remove common & advanced malware, ransomware, & viruses. Some infections may require extended service; I’ll provide an estimate before continuing work.
Q: What happens if a repair takes longer than expected?
A: I communicate any delays immediately & provide a revised timeline so you can plan accordingly.
Q: Can I bring my own hard drive for backups?
A: For safety & reliability, only approved & tested storage devices are used. Client-supplied drives are not accepted unless validated.
Q: How long will repairs take?
A: Most diagnostics are completed same-day. Repair times vary, but I always provide an estimated turnaround.
Q: How do I schedule service?
A: You can call, email, or use the booking feature on this website to set up a convenient time.
Q: Are there additional fees for on-site service?
A: Yes, travel-based fees apply for house calls depending on your location. The fee is added to the service total and will be confirmed before scheduling.
